Please read the following text carefully before using our Website.

This privacy statement applies to the confidentiality of personal information collected in the process of registering Customers of the Website www.ruo-linen.com or in the process of registering the User of the Product and Action Notifier (newsletter) of the Website www.ruo-linen.com.

This privacy statement is an integral part of the General Terms and Conditions of www.ruo- linen.com.

Company Ruho dizajn as a service provider of the website www.ruo-linen.com adheres to the applicable regulations with the aim of protecting the privacy of its Customers and Users, and in particular the EU General Data Protection Regulation. This document describes how the manager of processing Ruho dizajn d.o.o., Savska cesta 41, ZAGREB (hereinafter www.ruo-linen.com) processes personal data.

Customers are directed to the www.ruo-linen.com Website (hereinafter referred to as Customers) and the recipients of the www.ruo-linen.com Product and Action Notice (hereinafter referred to as Users) to read all of the information provided on this page to help them understand what Ru’o Linen information is. collects and processes, for what purpose, on what legal basis, with whom and why it shares, what safeguards it implements, and what your rights are regarding access to personal data, rectification, erasure and your right to object.

Any Buyer or User who has any questions regarding personal information can send an e-mail to info@ruo-linen.com.

By accepting this Privacy Statement by clicking on the registration of the Buyer, or by logging on to the website www.ruo-linen.com by the recipient of the product and action notice www.ruo- linen.com, the Buyer or User confirms that he has read, understood and agrees to the processing of personal information as determined by this Statement.

Ru’o Linen and the persons responsible for the maintenance of this site, as well as the directors, officers and agents, believe that all information contained on this site is accurate. However, there is no guarantee of the accuracy or reliability of the information provided here and Ru’o Linen accepts no liability for any direct or indirect loss or damage suffered by the recipient by relying on anything stated or omitted from the www.ruo-linen.com website.

All content available on the Ru’o Linen Web site (www.ruo-linen.com) is copyrighted. In addition to its permitted use, Ru’o Linen authorizes site visitors to download and display copyrighted material for private purposes only. Permission is required to reproduce or use copyrighted material for such a purpose. If permission is given, it must be subject to the requirement that the copyright owner’s name and his interest in the material be stated when reproducing or quoting the material, any part or all of it.

What type of personal information is collected and processed by Ru’o Linen through the website www.ruo-linen.com?

When registering a person for the Buyer www.ruo-linen.com Website, Ru’o Linen will ask the prospective Buyer to provide certain information about themselves (personal information) such as:

  • name and surname
  • address (including zip code)
  • e-mail address
  • phone number
  • username and password
  • information about the products and services you purchased
  • your IP address
  • your location
  • your Internet browser

When you interact with Ru’o Linen as a business user, supplier, or business partner, we may collect the following information:

  • your name
  • your email address
  • your phone number
  • your picture
  • your IP address
  • your Internet browser
  • the name and address of the company you work for
  • personal details that might be relevant to a business relationship, e.g., your hobbies, age

The Buyer has the right to register his e-mail address for the Product Recipient Beneficiary at www.ruo-linen.com Website. When registering a User, www.ruo-linen.com will send an email confirming the login itself to reduce any possibility of misuse and third party reporting. When registering a buyer for the Beneficiary of the Product and Promotion Notice on the www.ruo- linen.com Website, Ru’o Linen may ask the prospective Customer to:

  • email address
  • your name

Giving personal information is the decision of the Buyer or the User, respectively. If the Buyer or the User does not provide the required mandatory information for a particular activity that requires them, they will not be allowed to engage in such activity, since without this information the activity will not be technically feasible.

In addition to this information, we automatically collect information from your computer, which may include an IP address, and there are situations where we automatically collect other types of information, such as the date and time of access to www.ruo-linen.com, hardware, software, or Internet information the browser you are using as well as your computer’s operating system and application version and your language preferences.

We may also collect information about the clicks and www.ruo-linen.com pages displayed to you. www.ruo-linen.com recommends that Customers take care of their login password for the www.ruo- linen.com website account. We recommend combining uppercase and lowercase letters and numbers when choosing a password character combination, and be sure to use a password of at least six characters. We recommend changing your password periodically (at least once a year).

Social networks

If you are a member of various social networks such as Facebook, Twitter, Yammer, Pinterest, Instagram, LinkedIn, etc., you should be familiar with the tools provided by these sites that allow you to choose how you share personal information on social networking profiles.

Company Ruho dizajn is bound by the practices or privacy policies of these third parties, as well as its own internal social networking policies and these privacy policies, so we recommend that you read the applicable privacy notices, terms of use, and similar information about how your personal information is used in to these social networks.

For what purpose does www.ruo-linen.com collect and process personal information?

www.ruo-linen.com collects and processes personal information of the Customer of the Website www.ruo-linen.com for the purpose of conducting secure authentication of the Customers accessing the Website www.ruo-linen.com, realization of the contract on purchase of goods or services, delivery of goods to the Customer, communication with the Customer , possible legal procedures related to the implementation of the contract, and partly apply automated processing processes to constantly improve our processes in the interests of the Customers, to make the offer for the Customer more individual and to adjust their offer of products and services as much as possible to the habits and needs of the Customers.

www.ruo-linen.com collects and processes personal information of the Beneficiary of the Product and Action Notice Recipient for the purpose of sending notifications, invitations to participate in prize contests by e-mail, social networks or other communication channels to which you have previously applied, any legal actions related to with the implementation of the contract, to create a user profile for the purpose of receiving individual notifications, market research and improving the efficiency and quality of our services.

We do not collect child information. If we believe that such information has been transmitted to us without the consent of the parents or guardian of children under the age of 16, we will remove it without delay. Minors under the age of 16 should not use the www.ruo-linen.com website. No part of the www.ruo-linen.com website is designed to attract anyone under the age of 16.

What is the legal basis for processing personal data?

The Buyer enters into a contractual agreement, which is the basis for the purchase of products and services of the customer’s choice on the website www.ruo-linen.com, which is contained in the General Terms and Conditions by entering his personal information and confirming (clicking) on the acceptance of the General Terms and Conditions and therefore the processing of this personal information is lawful because actions are taken at the request of the Customer to realize the purchase of products and services to the customer’s request.

A user who submits a product and promotion notice by entering his / her information on the website www.ruo-linen.com and by double confirming the correctness of the mail address, gives his / her consent to the processing of his / her personal information. The User may withdraw the consent at any time by notifying the e-mail address of the personal data protection officer info@ruo-linen.com.

With which recipients does www.ruo-linen.com share personal information?

www.ruo-linen.com will not share the personal information of the Buyer or the User with other parties except in the cases mentioned in the following point and in a situation where positive regulations require it.

www.ruo-linen.com will, when required by the implementation of a contract to purchase products or services to the Customer’s request, share the Buyer’s personal information with:

1. Providers of distribution services for goods with which they have a permanent contract and for this purpose for fulfilling orders, delivering parcels, sending land and e-mail. The distribution service provider may request the Buyer to see his identity card at the moment of delivery of the package when personally picking up the goods, all for the purpose of realization of the package delivery service and records of who has received the package. If the Buyer refuses to provide this information, the package will not be served

2. Authorized service providers in the event that the Customer objects, advertises the product and requires a product review or request service servicing the product it has purchased for the purpose of providing repair, servicing or inspection of the product by an authorized service provider

The period during which personal information will be stored

www.ruo-linen.com stores the personal data of registered Customers of the Website www.ruo- linen.com for the period while the purpose of processing is being fulfilled, which is the period until the registration is active and six months after the termination of registration of the Customer in which period will be resolved. claims from the previous period. www.ruo-linen.com stores the personal information of registered Recipients of Product and Action Notices for a period of time for the purpose of the processing, which is the period until the registration is active.

Access and correction of personal information

The Buyer and the User at any time have the opportunity to access their personal information upon registration on the site and access to the “My Account” where the Buyer can revise his personal information which he has shared with www.ruo-linen.com. The Buyer and the User may request and obtain from www.ruo-linen.com complete information about the personal data stored, as well as correction of the same by sending an e-mail to the e-mail address of the personal data protection officer: info@ruo-linen.com.

Deleting Personal Data (Right to Forget)

The Buyer and the User have the right at any time to request the deletion of personal data (right to be forgotten). The buyer can do this by requesting to the e-mail address of the personal data protection officer info@ruo-linen.com and the data will be deleted without delay. The user has the possibility to submit a request for deletion in any notification he receives from www.ruo-linen.com via e-mail or he can send an e-mail to the e-mail address of the personal data protection officer info@ruo-linen.com stating that his personal data is deleted.

Right to object

If, despite all the personal data protection measures taken, you feel you have grounds for objection, please contact the e-mail address of the personal data protection officer info@ruo-linen.com. Of course, you have the right to report to the supervisory authority of the Personal Data Protection Agency.

Security measures for personal data protection

The collected information is in electronic form and protected by an SSL certificate that encrypts the data, thus ensuring that communication between the customer’s computer or the customer and www.ruo-linen.com is performed by a secure protocol. www.ruo-linen.com takes data protection seriously and takes various precautions to protect personal information. Unfortunately, no data transmission over the Internet or any wireless network can be 100% secure. As a consequence, although www.ruo-linen.com enforces reasonable data protection safeguards, it cannot guarantee the protection of any information transmitted to or from the www.ruo-linen.com website and is not responsible for the actions of any third party who receives such information. www.ruo-linen.com may decide to store personal data with providers within the EU and only extraordinarily outside the EU. It will only do so if there is a European Commission decision on the suitability and security of the country and compliance with binding rules on the protection of personal data.

Modification of the Privacy Statement

www.ruo-linen.com may change this Statement of Privacy at any time by posting a modified text of the Statement of Privacy on the www.ruo-linen.com Website. That’s why www.ruo-linen.com invites Customers and Users to periodically review this Privacy Statement, which will indicate new changes, if any, in the previous period. If the Buyer or Customer does not agree with this Privacy Statement, we encourage the Buyer and User to leave and not access and use the Website www.ruo-linen.com. Changes to the privacy statement will take effect immediately after being posted on the website www.ruo-linen.com. Continued use of the Website www.ruo-linen.com by Buyer and User after the changes take effect implies that Buyer and User acknowledge and accept the modified Privacy Statement. www.ruo-linen.com. Nastavak uporabe Internetske stranice www.ruo-linen.com od strane Kupca i Korisnika nakon stupanja na snagu izmjena, podrazumijeva da Kupac i Korisnik potvrđuje i prihvaća izmijenjenu Izjavu o privatnosti.

Cookie Policy

Cookies and other tracking technologies can be used on the www.ruo-linen.com website in various ways, for example to make the www.ruo-linen.com website work, for traffic analysis or for marketing purposes.

A cookie is a small size of data that a website stores on a visitor’s computer or mobile device. The cookie allows the website to “remember” the actions of visitors from previous visits. Most browsers allow the use of cookies, but the user can delete them at any time or set a browser ban on cookies. The most common reasons are bark Cookies are: identifying visitors, remembering specific user preferences, helping to enter information already entered during previous visits, collecting data for analysis, and promotional campaigns.

Cookies can be classified as:

Session cookies – are stored on your computer and are automatically deleted when you close your web browser. They allow the website to receive temporary information, such as a comment or the status of a shopping cart.

Persistent cookies – They remain in your web browser even after closing and usually have an expiration date. www.ruo-linen.com uses permanent cookies to facilitate access for registered users. They store information such as your username and password, which allows you to use the Remember Me functionality when logging in, so you don’t have to enter your username and password every time you visit www.ruo-linen.com.

First-party cookie – These come from the website you visited and may be temporary or permanent. They allow websites to save information that is used when a user revisits the website. Third-party cookies – There are several third-party services that store limited cookies (Facebook, Instagram, Google Analytics and AdWords) for the user.

These cookies are not set by www.ruo-linen.com, and most often serve as an aid in interpreting user behavior and marketing purposes.

What options are available to you?

In browser settings such as Internet Explorer, Safari, Firefox, or Crome, you can specify which cookies you want to accept and which cookies to reject. The place where you can find the settings depends on the type of your browser. Use the “help” option in your browser to find the settings you need.

If you choose not to accept certain cookies, you may not be able to use certain features on the www.ruo-linen.com website.

Request for access to private information

Send us a request at info@ruo-linen.com.