The mission of Ru’o Linen brand is customer satisfaction with products and our personal satisfaction that you are part of our story. Support is open at all times to address any challenge.
Ruho dizajn d.o.o. is authorized to use the stamps published on the website www.ruo-linen.com and owns the copyright and possibly other related rights in all content (photographs, texts, sketches, audio-video recordings, etc.) published on the www.ruo-linen.com website and its derivatives / sub- pages. Any reproduction, distribution, republication, reproduction or distribution of these contents for commercial purposes is prohibited. Content posted on the aforementioned websites may only be reproduced for non-commercial purposes, with all warnings of authorizations and copyright and other related rights maintained.
The basic terms listed in these General Terms and Conditions:
The term Seller refers to a company Ruho dizajn d.o.o., Dužice 1, 10 000 Zagreb, OIB: 03610083367, MBS: 081333611, T: +385 91 4825 857, E: firstname.lastname@example.org, W: www.ruo-linen.com, Court Register: Commercial Court in Zagreb.
The term Buyer shall also apply to: a classic consumer (person outside any business order and pay for any product through the service web stores present on the website of the Seller), but also to customers of legal persons, craftsmen and traders and natural persons engaged business activities, but they are protected by the provisions of the Law on Consumer Protection only if they purchase products unrelated to their business activities.
Seller, by selling through website www.ruo-linen.com performs in his name.
The buyer selects at least one product, puts it in the cart, sends the order to the Seller, and after his confirmation of the order, pays in one of the possible ways (by credit card, e-banking, or sends the order and pays for the item by cash on delivery).
1.1. These General Terms and Conditions are available to Customers at any time and may be saved, reused and reproduced.
1.2. The General Terms and Conditions govern the relationship between the Buyer and the Seller regarding the conditions and manner of ordering the product, the price of the product, the terms and methods of payment, the conditions of the guarantee for the correctness of the sold item (the so- called guarantee), the right of the Buyer to object in writing to the Products and Services of the Seller, the right to termination of the contract, terms of ordering and delivery of the Product, protection of personal and other data and other issues important for entering into a contract of sale via the Internet store.
1.3. The General Terms and Conditions of the Internet Commerce form an integral part of any purchase agreement concluded between the Seller and the Buyer in this way.
1.4. Prior to the purchase, the customer in the application states that they have read and accepted these General Terms and Conditions, and that they are aware that the product order includes payment of the purchase price and shipping cost, where applicable, and is informed of the terms, deadlines and the procedure for exercising the right to unilaterally terminate the purchase contract, which has been understood and accepted by all terms and notices.
1.5. The buyer of a natural person can only be an adult and legally capable person. The contract on behalf of and for the account of the minor and of a completely incapacitated person may be entered into by their legal representatives or guardians. Partially able-bodied persons may conclude the contract only with the consent of their legal representative or guardian. The Seller assumes no responsibility for acting contrary to this provision.
1.6. Customers are required to provide accurate, valid and complete personal information when filling out the registration form. The Buyer’s contrary conduct authorizes the Seller to withhold the sale of the product or the provision of its services.
1.7. The Seller is authorized, in accordance with its business policy, to change the contents of the General Terms and Conditions, sales range of products, retail prices and other data related to Internet commerce without prior notice.
1.8. The Seller is not responsible for the nature of access to the Website for any damage that may occur to the devices and / or related to the Buyer’s devices accessing the Online Store, or for the inability to use the Online Store by the Buyer, for reasons the Seller cannot affect.
1.9. The deadline for payment of the purchase price of the product (the amount stated on the confirmed order) is 3 (three) working days from the date when the Buyer receives the notification of the Seller about the confirmed order, except in the case of payment by redeeming order. In the event that the Buyer fails to pay the purchase price within this period and the Seller and the Buyer have not agreed otherwise, the order confirmation becomes optional for the Seller and it is deleted from the system.
2.1. Credit Card – You can 100% securely pay for goods ordered by credit card online. We accept the following credit cards American Express®, MasterCard®, Maestro®, Visa®
2.2. The payer should generally be the person or entity that is the recipient of the product ordered. In cases where the payee and the payer are not the same person, as well as in cases where the payer is not a Croatian citizen, he / she reserves the right to further verify the payer’s identity and his / her previous written statement by email that the payer agrees to pay for the ordered goods and has received notification of conditions, deadlines and procedure for exercising the right to unilaterally terminate the contract.
After placing an order with this payment method, the contents of the order, final amount, delivery address and other agreed terms cannot be changed. When the Buyer wants to change any of the above, the order and payment must be canceled and a new order made.
2.3. WSPay card payment – WSPay payment is made via the WSPay online platform, and it is possible to make a one-time payment or in installments with Visa, MasterCard, Diners and Amex cards.
2.4. Until the full purchase price has been paid, the ordered products remain the property of the Seller even when they have already been delivered to the Buyer.
2.5. The invoice is delivered to the Buyer with the goods received. The invoice can also be obtained by e-mail marked by the Customer as a correspondence email
3.1. Prices displayed on the website www.ruo-linen.com are shown in EURO. The cost of VAT is especially highlighted. The product price does not include shipping costs for the reason they are paid separately.
In case of payment by e-banking and a bank transfer, the costs of payment and/or interbank transaction are not included in the price.
All prices on the web shop are in Kuna. You can choose to view the price in Euros, but keep in mind that this way you only get the informative value according to the exchange rate, while the payment is processed in HRK.
Ruho dizajn d.o.o. reserves the right to change retail prices, unless otherwise stated (the case of stocks and other special types of sales). Retail prices are valid at the time of order receipt and are not predefined. Retail prices are valid in case of payment by the above methods and under the above conditions.
3.2. Validity of the special offer – the periods and terms of the special offers and other special forms of sales (special offers, sales, seasonal discounts, etc.) are indicated with each such offer.
Buyer’s right to unilaterally terminate the contract of sale
4.1. The Buyer has the right, without stating the reasons for this unilateral termination of the contract of sale concluded through Internet commerce, within 14 (fourteen) days from the day when the product or his / her designated by the recipient, which is not the carrier, is handed over for possession . The Buyer may do so by any unambiguous written statement expressing his will to terminate the concluded sales contract, sent to the Seller at Ruho dizajn d.o.o., Dužice 1, 10000 ZAGREB, or by e-mail email@example.com, stating the statement your name, address, telephone number, e-mail, and product information.
4.2. The Seller is obliged to immediately submit to the Buyer a confirmation of the receipt of the contract termination statement. In the event that the Buyer terminates the contract, the Seller shall refund to the Buyer within 14 (fourteen) days no later than the day of receipt of the returned Product, the full amount paid, less the shipping cost when it exists, in accordance with the terms of these General Terms and Conditions. in the same manner as the payment is made, unless the Buyer expressly agrees to another means of payment and assuming that the Buyer is under no obligation to pay any additional costs for such a refund. The refund will be made to the Buyer only after the Seller receives the product at the address indicated on the invoice or confirmation that the product has been sent to the Buyer’s address.
4.3. The cost of returning the goods due to unilateral termination of the contract by the Buyer shall be borne by the Buyer.
4.4. The buyer of pre-orders for the products in the Seller’s app clearly confirms that he has received this notice of the right to unilaterally terminate the contract.
In case of termination of the contract by the Buyer as stated above, for the refund of the entire amount of money received, the returned products must be unused, undamaged and in undamaged original packaging with the attached invoice.
4.5. The buyer is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the product, therefore:
4.5.1. – in the case of defective or missing packaging of the product, do not pick up the product but return it to the Seller with a note about the defects of the packaging, otherwise the product is considered to have been taken over with the damaged packaging;
4.5.2. – if the product has visible damage (eg broken or missing part, damage in the form of scratches, cracks, etc.), the seller must be informed as soon as possible;
4.5.3. – Seller Responses for Product Defects.
Product availability and delivery time
Delivery time for products 20-50 days.
5.1. Delivery time, provided that the Seller holds the Product in stock, is no more than fifteen business days for deliveries to be made to Customers in the mainland, and a maximum of thirty working days for deliveries to be made to Customers in the territory of the Island, all counting from the moment the Buyer receives an email notifying him that the order has been confirmed in the order. Exceptionally, for products not held in stock by the Seller, the delivery time may be longer than those stated above. Also, the delivery time may be extended in the event of events that the Seller could not have foreseen or prevented. In both cases, the Buyer will be informed in a timely manner of the estimated delivery time as stipulated in these Terms.
5.2. Delivery of the product to the Buyer is done only on working days during the working hours of the delivery services. The buyer will be contacted beforehand to arrange a delivery time.
5.3. Shipping cost depends on the country of receipt.
EU: 0kn- 500kn
Outside the EU: 0kn-500kn
5.4. Purchased Products will be delivered in accordance with the above if the address indicated for delivery can be accessed from a public transport area by means of transport.
5.5. If the Buyer is not present in person at the time of delivery, the purchased products may be taken over by another adult person specified by the Buyer in the order or in the note. The person who picks up the purchased product and everything is cleandocuments on the handover state his / her name and surname, the attribute of connection with the Customer, the date of receipt and sign the handover documentation.
6.1. The seller uses appropriate technological and organizational means to protect the transfer and storage of personal information, orders and payments. Each seller is certified by banks and has a contractual relationship with the banks. The online store uses WSPay ™, a secure online credit card authorization system.
6.2. WSPay ™ takes care of the secrecy and security of your information when authorizing credit cards. The WSPay ™ system, among other security features, also uses 3D secure protection and PCI DSS certification.
6.3. Your credit card number is not available to Internet shop staff at any time. Only the authorized transaction number is available to them. They have the authority to charge the transaction in whole or in part, or cancel the transaction. The buyer is solely responsible for accessing their system and will take care of securing user information and passwords themselves. The buyer guarantees the accuracy and truthfulness of all the information provided, and is liable to the seller for damage caused by incorrect or false information.
7.1. All communication relating to the ordering process and the conclusion of a contract of sale between the Seller and the Buyer shall be made via the email and / or telephone number provided by the Buyer during the registration process.
7.2. The Monthly Promotional Notices and advertising emails sent by the Seller to the Buyer must be clearly and unambiguously marked as promotional messages. The sender must be clearly visible. The Seller will unconditionally respect the Buyer’s or Customer’s desire not to receive promotional messages and notifications of monthly promotions.
Exemption from liability
8.1. The seller does his best to ensure that the information published on the site is consistent and up- to-date. However, product characteristics, stock status and price may change so quickly that Seller fails to update the information on the Website on time. In this case, the Seller will notify the Buyer of the changes within the shortest possible period of time and enable him to cancel the order or replace the ordered product.
8.2. All product photos on the site are symbolic.
Customer’s written complaints and disputes
9.1. These General Terms and Conditions are made in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Buyers may submit their written objections to the Seller’s products or services directly at the premises at the Seller’s headquarters or send to the Seller’s address by mail, fax or e-mail as specified in the Seller’s information.
9.2. Ruho dizajn d.o.o. reserves the right to refuse to cooperate with customers who misbehave (aggressive communication, threatening messages, etc.).
Any attempt to offend honor and reputation will be prosecuted by a competent court.
9.3. The Seller is obliged to confirm without delay that the written complaint of the Buyer has been received, to inform the Buyer how long it will be processed and to inform him in due time about the course of this procedure, and not later than within 15 (fifteen) days from the receipt of the written complaint to the same.
9.4. The Seller and the Buyer shall endeavor to resolve all disputes by mutual agreement, and if they fail to do so, the Buyer may file an application with the Court of Honor of the Croatian Chamber of Commerce or submit a reconciliation proposal to authorized Conciliation Centers. The proceedings before the Courts of Honor are conducted in accordance with the Rules of Court of Honor at the Croatian Chamber of Commerce, and before the conciliation centers in accordance with the Conciliation Act and the Conciliation Regulations of the selected conciliation center. In the event of a dispute before a court, the court in whose territory the seat of the Seller is located shall have jurisdiction.
European Commission Regulation no. 524/2013 on Online Consumer Dispute Resolution, effective from 09.01.2016, the Online Consumer Dispute Resolution Platform (ORS Platform) has been put into use.
Web link to ORS Platform – http://ec.europa.eu/odr
This link can be used by consumers for cross-border consumer disputes. For consumer disputes vis-à- vis traders from the Republic of Croatia, this possibility does not exist until the procedure is supported by the necessary legal regulation by the authorized bodies of the Republic of Croatia.